At Bimurto, customer satisfaction is important to us. Please read our policy carefully before placing an order.

No Return Policy

We do not accept returns based on personal preference, including but not limited to:

•⁠ ⁠Change of mind after purchase.
•⁠ ⁠Customer does not like the product after receiving it.
•⁠ ⁠Differences in personal expectations regarding color, design, or style.
•⁠ ⁠Ordering the wrong product or size by mistake.

Products purchased from Bimurto cannot be returned for a refund under these circumstances.

No Refund Policy

Bimurto does not offer refunds once an order has been confirmed and delivered.

Exchange Policy

We only offer exchanges under the following conditions:

•⁠ ⁠The customer receives a damaged product.
•⁠ ⁠The customer receives a defective item.
•⁠ ⁠The customer receives the wrong product.

To request an exchange, customers must:

1.⁠ ⁠Contact us within 24 hours of receiving the order.
2.⁠ ⁠Provide clear photos and videos of the issue.
3.⁠ ⁠Ensure the product remains unused, unwashed, and in its original condition with all tags and packaging intact.

After verification, Bimurto will arrange an exchange for the eligible item.

Exchange Approval

Bimurto reserves the right to inspect and verify all exchange requests before approval. Exchange requests that do not meet the above conditions may be rejected.

Contact Us

For exchange-related inquiries, please contact us through our official Facebook page, Instagram page, or customer support channels.